Customization of Case Resolution dialog is possible with Release wave 1

There are many features available with Dynamics 365: 2020 Release wave 1. Click here to go through the release plan.

One of the interesting feature, it is now possible to customize the case resolution dialog. We have 3 styles available with the new release.

  1. Standard dialog: This option is default out of box case resolution dialog.
  2. Customizable dialog: You can customize the case resolution dialog with this option by adding or removing fields on Main Form of Case Resolution entity.
  3. Quick create dialog: Quick create form will open if you select this option and you can customize the Quick create Form of Case Resolution entity.

You can also create the business rules under the case resolution entity to apply form validations.

Hope it helps…….